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Showing posts with label uk. Show all posts
Showing posts with label uk. Show all posts

Wednesday, September 3, 2008

Price Product Specialist APPG, Revenue Management, Waterside, Heathrow


The Price Product Specialist (PPS) is responsible for managing a set of Long or Short Haul flights, using forecasting techniques to optimise route revenue by using various state of the art systems. Planning, analytical and commercial capabilities are critical to the role, where specifically you will be required to set out a strategy taking into account market conditions and possible competitor activity. This strategy will require buy-in from the commercial team and should be based on learning gained through in-depth analysis, using both standard and ad-hoc reports.

All applicants will be asked to submit their CV and answer the Application questions:

-What are the two key challenges facing British Airways at the moment and what steps do you believe the airline is taking to address these? (Max 250 words)
-Please tell us why you are attracted to this role and the skills and capabilities that you would bring with you.(Max 250 words)

Requirements
* Agree with key stakeholders and implement agreed commercial strategy by route.
* Develop a comprehensive understanding of the market dynamics impacting the relevant routes.
* Review of performance against inventory key performance measures.
* Regularly review BA’s commercial position in the market including Analysis of competitor pricing Feedback from customers, sales, agents, and staff Owning, updating and delivery to the route strategy.
* Ensure flight set up is consistent with the network revenue targets and that network business is optimally protected for.
* Develop and maintain a route revenue optimisation strategy including trade up, trade in, trade across and minimization of trade down.

* Execute Standard Operating Procedure for managing price products on flights and identify opportunities to improve best practice.
* Ensure optimal seat access against an agreed fare ladder, set up flights to take into account special events.
* Create and maintain demand forecast for all price products to a level of accuracy required for revenue optimisation.
* Manage demand forecasting for point to point premium traffic to ensure this product is available for customers up to departure, wherever possible.
* Provide Route Planning input to the Network Revenue Targeting via assumptions input on expected demand and price changes.
* Ensure transfer business gets seat access based on overall network contribution.
* Manage closed user group / specialist traffic effectively, maximize overbooking benefits within corporate offload/downgrade targets, expert in decision support systems
* Routine flight management – schedule change, reaccomodation, Group management etc Support system implementation via user testing and training.
* Set and maintain guidelines for support units involved in inventory maintenance

Responsibilities
* Develop a comprehensive understanding of the market dynamics impacting the relevant routes.
* Agree with key stakeholders and implement agreed commercial strategy by route.
* Regularly review BA’s commercial position in the market including Analysis of competitor pricing.
* Feedback from customers, sales, agents, and staff Owning, updating and delivery to the route strategy
* Review of performance against inventory key performance measures.
* Develop and maintain a route revenue optimization strategy including trade up, trade in, trade across and minimization of trade down.
* Ensure flight set up is consistent with the network revenue targets and that network business is optimally protected for.
* Execute Standard Operating Procedure for managing price products on flights and identify opportunities to improve best practice.
* Ensure optimal seat access against an agreed fare ladder, set up flights to take into account special events.
* Create and maintain demand forecast for all price products to a level of accuracy required for revenue optimization.
* Manage demand forecasting for point to point premium traffic to ensure this product is available for customers up to departure, wherever possible. Provide Route Planning input to the Network Revenue Targeting via assumptions input on expected demand and price changes.
* Ensure transfer business gets seat access based on overall network contribution, manage closed user group / specialist traffic effectively.
* Maximize overbooking benefits within corporate offload/downgrade targets.
* Expert in decision support systems Routine flight management – schedule change, reaccomodation, Group management etc.
* Support system implementation via user testing and training.
* Set and maintain guidelines for support units involved in inventory maintenance.

Apply online

Saturday, June 21, 2008

Engineering Graduate Programme 2008: Heathrow, Gatwick, Cardiff and Glasgow


British Airways is looking for Mechanical, Electrical or Aeronautical Engineering graduates with at least a 2:1 degree, who are committed to a career in aviation and have the potential to tackle the serious challenges the business is facing.
The Engineering Professionals Programme aims to inject new talent into the Engineering technical support function in order to address the challenges facing the business. You must also be prepared to spend some time in the various aircraft/engine technical support areas as part of the development programme.

All applicants will be asked to submit their CV and answer the Application questions:

1. From your experiences to date which areas of aeronautical technical engineering interests you the most? Please indicate your first, second and third choice from:

Structures � Airframe design
Systems � Hydraulic/Pneumatic, electrical
Avionics � Flight data, Navigation
Powerplant � Engines, APU�s
Interiors � Cabin/seat design

2. Please explain why you have applied for this engineering technical role and what knowledge, skills and experiences you will bring to BA? (Max 250 words)

3. As an engineering professional, you have been asked to join a newly established project. The objective of the project is to deliver two standard BA 757 aircraft in a Business, Premium Economy and Economy configuration. Additionally, because of the proposed destination range and route for the operation, the aircraft need to be certified for Extended Twin Operations (ETOPS). What questions would you ask about the project in your first few days? (max 350 words)


Requirements

In order to apply you must :

* Have the right to live and work in the UK indefinitely and without restriction
* Have a 2:1 degree in either Mechanical, Electrical or Aeronautical Engineering (or expect to by September 2008)
* Be able to demonstrate knowledge of and interest in aviation


Responsibilities

The Engineering support teams that support our global business are centred in four UK locations: Heathrow, Gatwick, Cardiff and Glasgow.

Our programme, and you, will initially be based in Heathrow with 300 like-minded and talented people. But you'll be very much a part of everything going on, and will also work closely with colleagues at the other locations.

This entry-level programme is a maximum of 2 years and we've designed it with one thing in mind: you. It's structured so that you work with a broad cross-section of our Engineering technical teams and gain a true overview of what we all do. That way, once you've completed all of your placements, you'll be able to decide whether you want to be an Airframe technical support engineer or Powerplant technical support engineer, in one of our Engineering technical teams.
For Aircraft there are three six-month placements, one in each of the following areas:

Engineering Services � This will give you experience in a design world where you will be introduced to new technologies, compiling modifications and repairs and certification requirements.

Aircraft Maintenance Technical � Here, you'll get involved with how the aircraft maintenance scheduled is developed and controlled, and how compliance with mandatory and routine data requirements are met.

Heavy Maintenance Technical - Working at one of our heavy maintenance facilities, you'll understand the aircraft technical issues as they arise during the maintenace check, and working with the airframe manufacturer, identify innovative solutions that keep the check schedule.

For Powerplant there are opportunities to gain experience in a number of areas:

Engine Management � our team manage one of the world�s largest fleets of main engines and APUs. You�ll learn how we ensure the safety and reliability of the BA engine fleet, and our long-term engine management practices that deliver world-class cost of ownership. You�ll gain an insight into how we integrate our technical requirements with innovative commercial arrangements and strict financial governance.

Powerplant Operational Support � here, you'll work alongside our Ops Support engineers to protect the daily operation of our engines and APUs. You�ll be dealing with defects reported on the day, together with the shorter term engine management issues. This is a dynamic environment that requires sound technical decision-making under tight timescale pressure.

Overhaul Support � external suppliers overhaul all of our engines and APUs. You�ll spend time with our team located at our largest overhaul provider, GE Aircraft Engine Services in South Wales. Here you�ll gain unique access to the engine internal hardware, and learn our techniques for intelligent work scoping and delivering reliability while controlling costs.

Powerplant Asset Management � this team manages the logistics of over 300 engine and APU movements per year, dealing with external and internal suppliers to ensure we always have the right engine available to support BA operations. The team includes our on-site engine repair facility and engine health monitoring laboratory, where you can gain hands-on experience of typical engine defects.

Throughout the placements you'll work on a variety of real projects: everything from new design concepts to the technology and processes being introduced into the new aircraft build. But you're far from alone on these. Aside from the friendly and experienced teams you'll work with, you'll be coached by experienced mentors and have relevant training and developmental support as well.


The Individual

You'll be working on real challenges, so you'll need to be able to take responsibility for your own work and development as your training progresses. As a result, you'll need to think logically, showing strong analytical, problem solving and clear communication skills. But that's not all. You'll also need to be flexible, open-minded, inquisitive and aware of the business issues behind each project.

We'll be making offers in August with a start date in late October 2008.
Apply online

Tuesday, June 10, 2008

Personnel Services FPL Group Fellow in Renewable Energy


OXFORD UNIVERSITY CENTRE FOR THE ENVIRONMENT, Environmental Change Institute in association with Exeter College

Grade 8: Salary £34,793 - £41,545 pa

Applications are invited for a researcher in Renewable Energy to work in the Lower Carbon Futures programme of the Environmental Change Institute. The FPL Group Fellow will manage and deliver a research programme in renewable energy with a focus on the carbon, biodiversity and community implications of wind energy development in Europe and the United States. Applicants should have excellent knowledge and experience in the analysis of renewable energy, an interest in US renewable energy policy, and demonstrated ability to publish high quality research. This is a fixed-term post for 4.5 years.

If no suitable applicants are identified at grade 8, the post may be offered at grade 7 (£27,466 - £33,780 p.a.) with an appropriate change in the duties.

For further information please read the further particulars contact the HR Office on Tel. 01865 285079. For informal enquiries please contact Sue King (Sue.king@eci.ox.ac.uk). The closing date is 30 June 2008.

Thursday, April 24, 2008

Marketing Executive British Airways World Cargo


Think out of the box. Managing marketing projects from start to finish, you’ll increase our brand awareness and profit in the highly competitive logistics industry. You’ll organise and deliver the marketing agenda for your sales region and supervise channel strategies. Working with people from Boston to Bangkok, you will have good people skills and an adaptable communication style.

All applicants will be asked to submit their CV and answer the Application question:

1) Please provide a covering letter in support of your application (max 250 words), which includes the following areas:
Significant achievements from your CV, which you think are key to this role
Your motivation to join BA and what attracts you specifically to this role



Job Purpose
Develop and implement the marketing plan for a particular commercial area, delivering marketing activities that increase profit, increase customer awareness, improve British Airways World Cargo brand stature and enhance customer relationship with British Airways World Cargo.

Job Dimensions
Budgetary responsibility for marketing plan for a commercial area, approximately £400,000 pa external spend, ensuring greatest benefit and value for money achieved.
Indirect people management responsibilities [influencing and coordinating] with marketing support executives within respective commercial area.



Principal Accountabilities

Develop and agree the marketing plan for a commercial area. Individual is responsible for consulting with members of the commercial area and agreeing the marketing plan with the area commercial manager. The plan includes all channels: customer events, promotions, campaigns, advertising, direct marketing.
Responsible for agreeing the budget for this marketing plan and executing the plan to budget, forecasting spend and highlighting risks to the marketing manager.
Implement marketing activities on time, managing suppliers and coordinating commercial area. The job holder initiates activity in good time, taking activity from the plan or identifying tactical opportunities. The job holder uses the BA roster of suppliers for sourcing creative work, and manages selection process for using non-rostered suppliers, if needed. In terms of purchasing, the jobholder complies with financial standing instructions, conducting buying activity through BA2buy and recognised overseas buying procedures. They refer to BA Procurement for contract matters arising from purchasing. The job holder is responsible for communicating activity progress within the commercial area and for managing their input to the design stage.
The job holder ensures activities are tracked for performance and is responsible for completing a post-activity effectiveness check, used in Self Audit Programme.



The Individual


Has successfully delivered marketing projects, on time and to budget, using different channels.
Able to demonstrate an ability to produce marketing plans; business cases; and creative briefs.
Able to demonstrate an ability to plan and manage small to medium sized marketing projects.
Able to articulate business information clearly, and is commercially aware.
Strong analytical skills. Action orientated and results driven - demonstrate ability to use own initiative.
Able to objectively critique the output of creative agencies against business requirements.
Strong interpersonal and influencing skills at all levels. Knowledge of the cargo industry would be desirable.

Thursday, April 10, 2008

Cruise Ship Photographers


The UK's largest cruise companies is seeking candidate to fill the following position : Cruise Ship Photographers



Requirements:
  • must be enthusiastic,
  • hard working,
  • have a proven customer service record
  • have a passion to travel the world

Please send a CV with a passport photograph to the following address:

The Ships Photographer (Services), Unit 44 Basepoint Enterprise Centre, Anderson Road, Southampton, SO14 5FE

Tel: 02380 051222

careers@theshipsphotographer.com

Contact:

The Ships Photographer (Services), Unit 44 Basepoint Enterprise Centre, Anderson Road, Southampton, SO14 5FE

Phone: 02380 051222
Email: careers@theshipsphotographer.com

Food Innovation Executive Career


British Airways is seeking person to fill the following position: Food Innovation Executive

Role of jobs:
• Provide an excellent opportunity for individual who has applied their culinary talents in a commercial organization
• Define British Airways signature style
• Working alongside chefs from the restaurant industry, and our suppliers you will take responsibility for managing the development and implementation of our food innovation strategy
• To attend events and co-ordinate projects both nationally and internationally

Requirements:
• Can demonstrate their achievements of implementing a food innovation strategy from product development through to operational delivery in a commercial business environment
• answer the following Application questions:

Please provide us with an example of when you have managed the implementation of a food innovation strategy. Please provide evidence within your answer of all stages from product development through to product delivery. (max 300 words)

What measures of success did you put in place for the example you have provided, and what were the results?(max 100 words)
• Maximise creative, and innovative input to British Airway's product design process from our internal and external parties to enhance the design process and improve the product offer.
• Maximise value from supplier capability whilst developing supplier relationships; and act as the liason between Commercial and Procurement teams on new food products in development.
• Work closely with Food Policy & Standards Executive to develop and define British Airways signature style, within the boundaries of food policies, and standards.
• Co-ordinate and document product development activity across Catering Operations and with suppliers and internal partners to ensure consistent delivery and robust development support.
• Act as a product consultant in support of operational teams to ensure consistency and quality of food product that meets Style and Standards.
• Monitor the safety and security of the British Airways product and operation ensuring compliance with appropriate legislation and company policies.
• Experience of managing and implementing change in an operational environment.
• Good awareness of food trends to satisfy global requirements In-flight catering experience.
• Balances innovative and creative thinking, with process management, and understanding of cost, customer, and operational requirements.
• Understands basics of logistics and supply processes.
• Flexibility to manage in a changing operational role requiring flexible working practices/hours.
• Strong communication and influencing skills both with internal and external partners.
• Ability to establish and develop strong relationships and ensure buy-in to necessary performance measures and changes to business.
• Holder of a recognised Catering /Hospitality & Food Hygiene qualification.
• Has significant PC based systems expertise with MS systems eg. Excel/Power Point/Word.

Apply online


Saturday, March 1, 2008

Air Cabin Crew British Airways


Air Cabin Crew - Gatwick Fleet LGW


Ref UKLGW95
Region UK - Gatwick
Location London - Gatwick
Category Customer Contact



Job Description

Closing: 10th March 2008

Air Cabin Crew - Gatwick Fleet LGW

Interacting with a wide variety of people from a broad range of cultures forms a major part of the Cabin Crew role. Cabin Crew must be able to relate to others and show a passion for delivering excellent customer service. There is a need to balance confidence and professionalism with a friendly approachable manner. Anticipating and exceeding customer expectations is essential.


Requirements

* The right to live and work within the UK with no restrictions.
* Holder of a valid European Union passport allowing unrestricted world-wide travel or a passport issued by one of the following accession states: - Estonia, Hungary, Latvia, Lithuania, Slovakia, Czech Republic, Slovenia, Cyprus, Malta.
* Aged between 18 and 62 at time of application.
* Experience of front line face to face customer contact in a busy and challenging environment.
* Demonstrate respect, attention and professionalism to customers.
* Fluent in English, both written and spoken.
* Educated to GCSE or equivalent standard in Maths and English.
* Willing and able to apply for a criminal record check.
* Able to provide the names and addresses of references covering 5 years continuous work and academic history.
* A high standard of physical fitness.
* To be a minimum of 5ft 2in (1.585m) and 6ft 2in (1.88m) in height, with weight in proportion, such that the ability to perform all job functions is not hindered.
* The ability to, whilst facing forward, walk and fit comfortably down the aisle, fit quickly through the overwing window exit, and to fit into a jump seat harness without modification including closure without a seatbelt extension.
* Able to successfully pass a comprehensive medical questionnaire.
* Live within 90 minutes of the airport from which you are based.


You as a person

Representing British Airways as a member of our Cabin Crew is a unique experience. Our customers have their own unique needs and requirements. You�ll find every day holds a different challenge - from the moment you welcome our customers aboard the aircraft, their safety and comfort are your responsibility.

Your role includes all aspects of customer care from communication to serving refreshments. You will hold the key to our customers having a fantastic flight and, most importantly, wanting to fly with us again.

* Friendly and caring personality.
* Competent in handling difficult situations.
* Confident communicator and great listener.
* Supportive of colleagues and a team player.
* Able to remain calm and efficient under pressure.
* Willing to treat everyone as an individual.
* Satisfy current BA/CAA health requirements.
* Takes pride in personal grooming with no visible tattoos or piercings and willing to conform to uniform standards.
* Able to swim well with confidence.
* Be prepared to work unsociable hours any day of the year, at any time, including weekends and public holidays.
* Able to work to tight time constraints.
* Successfully complete initial training and recurrent training programmes


Benefits

Full time basic starting salary �10,815.00 per annum.

Flying allowances variable and can vary each month depending on trip allocation. Typical new entrant cabin crew member can expect to earn in the region of �500 per month additional flying allowances.

Holiday entitlement is 28 days (including public holidays pro- rated in first year). As the flying operation is 365 days a year, Cabin Crew must be able to fly on public holidays and religious festivals.

Hotel accommodation whilst on flying duty.

Free Uniform, worn in accordance with uniform regulations.

Your remuneration package will be determined by your individual contract of employment. Whilst this varies from business to business, typical benefits include:

* Profit share scheme*
* Bonus*
* Employee share scheme*
* Car park, subsided catering, sports and social facilities.
* Choice of contributory pension and private healthcare schemes
* Opportunities for reduced air fare travel and travel discounts*

Apply online

Wednesday, January 30, 2008

Crew Manager, Main Crew


Ref
UKLHR599
Region
UK - Heathrow
Location
London - Heathrow
Category
Commercial

Job Description
Closing date: 15th February, 2008
Main Crew Managers, Heathrow

New people management opportunities leading cabin crew in IFS-In Flight Services.

Enjoy a challenge in a customer driven environment and have a ‘can do’ attitude that brings out the best in people? This could be the opportunity for you. If you believe that high standards of customer service are critical to the long-term success of British Airways, we would like to hear from you.

All applicants will be asked to submit their CV and answer the Application questions:

1) Why are you applying for this role and what skills, knowledge and experience can you bring? (Max 250 words)
2) What do you see as the main external challenges facing BA in the next two years? (Max 250 words)
3) Please describe a difficult decision you have had to make which has impacted on others? Please include what you had to take into consideration, the outcome and how you communicated your decision. (250 words max)
Requirements
Job Purpose
To lead, motivate and drive the performance of 200 Main Crew through effective performance management processes to deliver against all relevant departmental objectives.
Job Dimensions
Direct Reports : 200 Main Crew
Responsibilities
Responsibilities Principal Accountabilities
Accountable for the overall performance of a team of main crew (200) through effective application of corporate/IFS policies and procedures and relevant legislation in day to day business operation.
Proactively apply the principles of good people management to ensure crew are managed and supported in a fair and consistent way.
Proactively lead and motivate team members to achieve departmental business objectives and metrics of performance: e.g. punctuality, absenteeism, customer satisfaction as measured by GPM, injury management, safety compliance etc.
Understand the key drivers of Cabin Crew performance.
To build and maintain excellent relationships with crew team.
Identify and analyse trends in Main Crew performance including managing main crew punctuality. Track, as appropriate, your team’s compliance with the consistent delivery of the in-flight service experience.
Hold performance reviews with Main Crew to discuss individual performance in order to optimise effectiveness and drive continuous improvement.
Ensure poor performance is dealt with effectively and in a timely manner.
Construct with each team member individual development plans for remedial action as required in accordance with company policy and procedures.
Manage the follow up of these individual development plans within agreed time scales.
Actively champion service recognition programmes (compliments/complaints/ long service/retirements etc.)
Participate in recruitment and selection of Main Crew when required Implement relevant initiatives from the IFS plan for change Work with Fleet, Cabin Crew Managers, Cabin Crew and Service
Partners to contribute to overall IFS business objectives.
Act on information that affects Cabin Crew service delivery and/or productivity to resolve areas of deficiencies.
Effectively contribute to departmental projects that focus on continuous improvement and support processes.
Own disciplinary/grievance cases, work with PI Unit to implement, progress and manage cases in a timely manner and in accordance with relevant company policy and procedures to ensure optimum outcome for the business and appropriate outcome for the individual. In accordance with policy and principles, deliver performance for your teams against specific targets including a reduction in overall absenteeism, numbers of lost days, no shows and lateness.
Liaise with appropriate Service Partners as required for advice and support to achieve timely return to work or other alternative options as appropriate.
Identify and review individual trends in attendance ensuring appropriate level of duty of care is maintained and action taken.
Conduct ARI meetings within an agreed timescale ensuring compliance with department operating processes.
Ensure understanding and compliance with relevant legislation and EUR-Ops in Aviation Security, Health and Safety and BA policies. Conduct briefings in accordance with CAA standards.
Ensure follow up of crew safety issues and operational performance. Leads ER dialogue on team performance issues with TU’s and works closely with and seeks advice from WW/EF IFS Managers/HR and ER Managers to manage other employee relations issues arising with his/her area of responsibility.
Develop and maintain relationships with local Trade Union representatives
Participate in effective communication processes within area of responsibility ensuring appropriate and timely communication of critical business information, customer feedback and upward feedback from crew.
Contribute to structured communication programmes in the UK and overseas
Act as the representative of the IFS Leadership Team to develop a greater business understanding amongst primarily Main Crew as well as Pursers and CSDs as required.
Role model highest standards of conduct and behaviour Front and lead crew engagement initiatives.
The Individual
Skills (practised capability/behaviour)
Organised with good attention to detail
Able to plan, prioritise and manage a heavy workload
Able to demonstrate an objective and impartial approach Confident “can do” attitude with emotional resilience and self motivation
Excellent team worker with ability to work effectively with colleagues and service partners
Able to work with ambiguity and change
Excellent listening and questioning skills
Excellent written and spoken communication skills
Able to build effective relationships
Able to motivate and inspire others
Essential Qualifications (Academic/vocational)
Educated to A level standard or equivalent or proven experience in large people management areas
Experience (On the job)
Proven ability to coach and develop people, confident in managing poor performance
Ability to build strong effective relationships
Able to make decisions, balancing the need of the business with the need of the individual
Able to make difficult messages with confidence
Able to make decisions balancing the need of the business with the need of the individual
Able to track and interpret performance data
Able to handle sensitive people issues with confidentiality

Apply online

Thursday, January 17, 2008

Global Xchange Programme : UK


We are looking for volunteers to join the Global Xchange Programme.

Global Xchange is a-18-25-year-old-volunteers exchange programme, which gives young people from different countries a unique opportunity to work together, to develop and share valuable skills and to make a practical contribution where needed in local communities. For 6 months the volunteers will be paired up with counterparts from the UK.

The programme will start in March until September 2008. Volunteers will live and work for three months in a community in the UK (March – June 2008) and in Indonesia for another three months (June – September 2008).

Read the Programme Info Sheet before completing the application form.

Closing date for receipt of applications is Thursday, 31 January 2008, 4 PM.

We strongly advice you to send your application through email to GX@britishcouncil.or.id .

You can also send your completed application form to British Council (Global Xchange) – Gedung Bursa Efek (BEJ) Jakarta, Tower II, Lantai 16, Jl. Jend. Sudirman Kav. 52 -53, Jakarta 12190.

We will give official notification to the short listed candidates only. All shortlisted candidates will need to be available to attend Assessment Day between 14 – 17 February 2008. We will inform the venue later.

We are committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

Contact us for more information or call us at+62 21 515 5561.


Tuesday, December 18, 2007

Air Cabin Crew - Longhaul - British Airways


Air Cabin Crew - Longhaul


Ref UKLHR556
Region UK - Heathrow
Location London - Heathrow
Category Commercial

Job Description


Closing 31st December 2008

Temporary Contract - 11 months

Interacting with a wide variety of people from a broad range of cultures, forms a major part of the Cabin Crew role. Cabin Crew must be able to relate to others, showing a passion for delivering excellent customer service. There is a need to balance confidence and professionalism with a friendly approachable manner. Exceeding and anticipating customer expectations is essential.

Please note: There is no guarantee of a permanent position upon completion of this temporary contract.
Requirements

The right to live and work within the UK with no restrictions. Holder of a valid European Union passport allowing unrestricted world-wide travel or a passport issued by one of the following accession states: -Estonia, Hungary, Latvia, Lithuania, Slovakia, Czech Republic, Slovenia, Cyprus, Malta.

Aged between 18 and 62 at time of application.
Experience of front line face to face customer contact in a busy and challenging environment.
Demonstrate respect, attention and professionalism to customers.
Fluent in English, both written and spoken.
Willing and able to apply for a criminal record check.
Able to provide the names and addresses of references covering 5 years continuous work and academic history.
A high standard of physical fitness.
To be a minimum of 5ft 2in (1.575m) and a maximum height of 6ft 2in (1.86m) in height, with weight in proportion, such that the ability to perform all job functions is not hindered.
The ability to, whilst facing forward, walk and fit comfortably down the aisle, fit quickly through the overwing window exit, and to fit into a jump seat harness without modification including closure without a seatbelt extension.
Able to successfully pass a comprehensive medical questionnaire.
Live within 90 minutes of the airport from which you are based.

You as a person

Representing British Airways as a member of our Cabin Crew is a unique experience. Our customers have their own unique needs and requirements. You'll find every day holds a different challenge - from the moment you welcome our customers aboard the aircraft, their safety and comfort are your responsibility.

Your role includes all aspects of customer care from communication to serving refreshments. You will hold the key to our customers having a fantastic flight and, most importantly, wanting to fly with us again.

Friendly and caring personality.
Competent in handling difficult situations.
Confident communicator and great listener.
Supportive of colleagues and a team player.
Able to remain calm and efficient under pressure.
Willing to treat everyone as an individual.
Satisfy current BA/CAA health requirements.
Takes pride in personal grooming with no visible tattoos or piercings and
willing to conform to uniform standards.
Able to swim well with confidence.
Be prepared to work unsociable hours any day of the year, at any time,
including weekends and public holidays.
Able to work to tight time constraints.
Successfully complete initial training and recurrent training programmes

Benefits
Full time basic starting salary on entry £10,982 per annum.

Flying allowances variable and can vary each month depending on trip allocation. Typical new entrant cabin crew member can expect to earn in the region of £500 per month additional flying allowances.

Holiday entitlement is 30 days. As the flying operation is 365 days a year, Cabin Crew must be able to fly on public holidays and religious festivals. Hotel accommodation whilst on flying duty.

Free Uniform, worn in accordance with uniform regulations.

Your remuneration package will be determined by your individual contract of employment. Whilst this varies from business to business, typical benefits include:

Profit share scheme*
Bonus*
Employee share scheme*
Car park, subsided catering, sports and social facilities.
Choice of contributory pension and private healthcare schemes
Opportunities for reduced air fare travel and travel discounts*
(*indicates at the company's discretion)
Detail:

http://gs11.globalsuccessor.com/fe/tpl_ba01.asp?newms=jj&id=23012


Finance Officers x 2 - Greater London


http://www.jobsgopublic.com/telegraph/job/finance-officers-x-2-acs-138/sendtofriend


Friday, December 14, 2007

Operational Research Graduates 2008 - British Airways


Ref UKLHW686
Region UK - Heathrow
Location London - Heathrow - Waterside
Category Graduate Opportunities

Job Description



Salary £26,000

Closing date for applications: 10th January 2008

Looking for a high flying career in Operational Research?

Working in a business as complex, fast moving and customer-focused as an airline industry puts intense demands on the skills of BA's management team. The support provided by Operational Research (OR) is critical to decision making within the business. OR employs over 50 consultants working across the business, bringing about effective change through analytical excellence.



Requirements



Candidates must have the ALL of the following to apply:

Right to live and work in the UK
First degree 2:1 Achieved or will achieve 2:1
Significant OR content at BSc/MSc/PhD
2 A-levels (Grade A-C) or equivalent
Either highly quantitative first degree OR 3rd A-level Maths/Statistics (Grade A-B) or equivalent
Skills & Knowledge

You are able to apply business modelling, problem structuring and complex data analysis to complex business problems.
You are able to translate technical information into concepts that are easily understood by non-technical audiences.
You write clear reports and give clear presentations about your work.
You have the ability to communicate with people at all levels in the business.



Responsibilities

As part of British Airways OR team you will be working closely with people at all levels, you'll be involved in high profile projects right across our business. You'll have the opportunity to show your initiative, drive and enthusiasm on a variety of projects such as helping BA make the most of Terminal 5. The projects will typically involve structuring a wide variety of complex issues. You'll use sophisticated analytical techniques to find the best solutions and work with the business to implement them effectively.

The Individual

You have the confidence and ability to quickly take on board complex issues and turn them into effective solutions.
Creative thinking - you are able to think outside the box and look for the most appropriate techniques and solutions.
You have the ability to work in a team.
You organise and prioritise your own work well.
You demonstrate good business awareness and use this in your work.
You are able to influence other people
Detail :
http://gs11.globalsuccessor.com/fe/tpl_ba01.asp?newms=jj&id=22862

Saturday, December 8, 2007

Finance & Procurement Professionals 2008 - British Airways - UK









Finance & Procurement Professionals 2008




Ref UKLHW639
Region UK - Heathrow
Location London - Heathrow - Waterside
Category Graduate Opportunities





Graduate Opportunities


Finance & Procurement Professionals 2008

Closing date: Monday 7 January 2008

Salary: �22,500

The Finance and Procurement Professionals programme is designed to equip you
with the financial and commercial expertise to operate effectively at the
heart of our business. With the opportunity for placements across a range of
disciplines including Finance business support, procurement, internal
control, accounting operations, Treasury and Group Reporting, you will build
the capabilities and skills needed to advance your career as a Finance or
procurement specialist.


Requirements


You must already have:

* 2.1 Honours Degree in any discipline (attained or predicted in 2008)


* The right to work and live in the UK indefinitely


The Programme


You will need to be up for a challenge on our Programme. In two years you
will need to develop the skills and capabilities necessary to lead BA to
financial strength, so your commitment to learning and development is
critical. As well as a comprehensive induction, we will support you to
develop top class finance skills by sponsoring your progress towards
attaining a recognised professional qualification. British Airways is
recognised as a platinum level training organisation by the ACCA and has
accredited status with CIMA and CIPS.

You will learn about the customer, operations and commercial aspect of our
business and there will be opportunities to get involved at the sharp end
when it really counts �delivering an upgraded experience to our customers
every time. With our flagship terminal opening just a few short months
before you take up your place on the programme, you will be joining our
business at an exciting and challenging time. We will need people with
commitment and drive to help us to face the challenges of the future and who
can adapt and respond to the speed of our business.

The programme is approximately 2 years in length, which includes an at least
three placements. On joining the company you will work with our Programme
Manager to create a development plan tailored to your specific development
needs. You will have a line manager to support you in each of your
placements and a senior management mentor in the department to support you
throughout your programme and beyond. Placements will be designed to give
you the opportunity to maximise your potential and develop your skills and
capabilities to the full. All will be real jobs with real responsibility and
accountability and may include the need for travel.


Your Development Plan


We will work with you to develop a development plan that will work for you
and the business. Aside from your colleagues on the programme, you will also
find a strong support network in place. The Programme Manager will provide
you with regular career coaching and guidance and you will also have a buddy
from the department and an experienced senior manager from within the
business to act as your mentor. All of these people will take an interest in
tracking your progress as you pursue your career within BA Finance.

In addition to your programme you will also have access to an impressive
range of training resources, which you will be able to draw upon as you need
them. From computer based training to classroom courses, programmes are
offered to develop a wide range of skills such as leadership, team-building,
presentation and negotiation.

At the end of the programme you will move into a permanent role within
British Airways where you can consolidate your learning from the programme
and continue to develop your skills and capabilities.


You as a Person


We are looking for 8 talented individuals to join the programme in October
2008. However there�s no one type of person destined to succeed above
everyone else but all will be excellent team players with strong numerical
capability, who will put customer service high on their agendas.

Like all businesses we have demanding challenges ahead of us. However we
believe that with the right people to deliver our strategy we can meet them
head on. As a customer service organisation, the way we build relationships,
manage our people and work as one team is key to the success of our company.
It is crucial, therefore, that you demonstrate a passion for this business
and share our values and goals.

A high level of numerical and analytical ability is critical as is the
commitment to study towards a relevant professional qualification. We want
problem solvers who can deal with ambiguity as well as grasp ideas and
information quickly. Excellent communication skills and the ability to build
strong relationships quickly are also highly valued.

In choosing the right people for the Finance & Procurement Professionals
programme, we will be looking for people who can demonstrate:

* High Motivation towards a career within BA Finance

* Strong Organisation and Prioritisation skills

* Business Competence / Passion for Customer Service

* Excellent Team Working skills

* Effective Communicator and Influencer






http://gs11.globalsuccessor.com/fe/tpl_ba01.asp?newms=jj&id=22473

Thursday, November 22, 2007

Partner Relationships Manager - London - Heathrow - Waterside


Partner Relationships Manager


Ref UKLHW670
Region UK - Heathrow
Location London - Heathrow - Waterside
Category Commercial


Job Description

Closing date: 12th December 2007

Fantastic opportunity to develop and manage our frequent flyer alliance partnerships. The successful candidate will be an effective and commercially astute thinker who has a passion for delivery and seeing solutions through complexity. They must be able to quickly understand the issues for partner airlines and BA both in terms of the Executive Club, but also in terms of the wider airline relationship. They will be strong interpersonally, culturally sensitive, good at building relationships within BA and with partner airline staff and confident enough to negotiate on BA's behalf.


Requirements

Job Purpose

  • To account manage the overall Executive Club relationship with a selection of BA's airline partners, maximising the benefit from the relationship for British Airways in total.

Job Dimensions

  • Responsible for account management of portfolio of air partner & franchise Frequent Flyer Partnership relationships. These contracts represent significant incremental revenue value to BA.

Responsibilities

Principle Accountabilities

  • Feasibility, assessment and implementation of new partners, including the development of business cases, contract negotiation, performance management and termination.
  • Project management of partner developments, including the implementation of a new partner, ensuring on time delivery of communications, business processes, IM and commercial contracts.
  • Partnership management on a day to day level, acting as first point of contact for external and internal staff on partner FFP issues
  • Ensure effective internal communication on partner issues
  • Ensure BA Brand Equity is not compromised / is enhanced by working with Alliance partners
  • Ensures that contract terms are adhered to through tight management of the relationship and regular reviews with legal department
  • Works with finance to manage and influence the cost of sale and revenue elements of the FFP agreements
  • Strategic development & exploitation of the FFP relationship to deliver maximum revenue benefit to BA
  • Reporting and analysis of partner frequent flyer trends

The Individual

Skills/Knowledge

  • Conversant in contract management & negotiation
  • Strong influencing and communication skills
  • Project/programme management
  • Good interpersonal skills coupled with cultural sensitivity
  • Strong commercial/business awareness
  • Ideally knowledge of Exec Club proposition and mechanics of loyalty schemes PC/spreadsheet literate

Experience

  • Must have experience of loyalty schemes
  • Probably working in the airline, hotel, financial services sectors or a loyalty scheme companies
  • Experience of partnership management.
  • Negotiation of contracts and commercial experience
  • Strong relationship management
  • Analysis exp (understand the numbers of contracts and negotiations as Loyalty schemes are so complex)
  • Working knowledge of Marketing,
  • Direct marketing background desirable.
  • Previous project management exposure, ideally as project lead.
  • Ability to travel extensively and at short notice.

Qualifications

  • Educated to degree level.

Interaction

  • Staff at all levels in partner airlines up to MD level.